Welcome to the Mod Cloth Store FAQ. Just as we thoughtfully curate our collections—from timeless denim and luxe sweaters to statement accessories—we’ve designed this guide to provide clarity and care for every step of your journey with us. Whether you’re defining your personal style, exploring our PLUS SIZE edits, or shipping worldwide, we’re here to empower your expression.

đŸ›ïž Products & Sizing

What kind of products do you offer?
We specialize in timeless, flattering fashion designed to move with you. Our curated collections include premium denim (like our 7 For All Mankind edits), dresses & jumpsuits, jackets & coats, jewelry (earrings, necklaces), accessories, bags, and footwear (flats & heels). We are deeply committed to inclusive sizing, offering a dedicated PLUS SIZE range with bottoms, dresses, and outerwear—because premium fashion should be accessible to all.
How do I find the right fit?
Our philosophy centers on fit-engineered apparel. Each product page includes detailed size charts and fit notes to help you select the perfect size. We recommend reviewing these guides, especially for items like our high-rise jeans and tailored jackets, which are designed to offer a cleverly classic silhouette. For personalized advice, our customer service team is just an email away.
Do you offer men’s clothing?
While our primary focus is on womenswear and plus-size fashion, we do carry a select Men’s category. We suggest browsing the site or contacting us for specific inquiries about men’s product availability.

🌍 Shipping & Delivery

Where do you ship from and to?
All orders are lovingly prepared at our headquarters in Sacramento, California, US. We proudly offer worldwide delivery to empower global style expression. Please note, delivery to some remote areas in Asia and other select regions may not be available. You will be notified at checkout if your location is outside our service area.
What are my shipping options and costs?
We offer two thoughtful, trackable services:
  • 🚀 Standard Shipping: Via DHL or FedEx. Cost: $12.95. Timeline: Order processed in 1-2 business days, with delivery typically in 10-15 business days after shipping.
  • 🎁 Free Standard Shipping: Via EMS. Cost: FREE on all orders over $50. Timeline: Order processed in 1-2 business days, with delivery typically in 15-25 business days after shipping.
Please note: All timelines are estimates in business days (Monday-Friday). Customs processing or carrier delays may occasionally affect delivery.
Will I have to pay customs or import duties?
For international orders, any applicable customs duties, taxes, or fees are the responsibility of the recipient. These charges are not included in your item total or shipping cost and are determined by your local customs authority upon arrival.
How can I track my order?
Once your curated package ships, you will receive a confirmation email with a tracking link. You can follow your order’s journey every step of the way, just as you’d follow the evolution of your personal style.

💳 Payments & Security

What payment methods do you accept?
To ensure a seamless and secure checkout, we accept: Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Absolutely. We partner with trusted payment processors to ensure your financial details are handled with the utmost security and care, mirroring the thoughtful curation we apply to our collections.

↩ Returns & Exchanges

What is your return policy?
We want you to love every piece that defines you. If you’re not completely satisfied, you may return unworn, unwashed items with original tags attached within 15 days of receipt. For detailed instructions on initiating a return, please contact our customer service team.
Who pays for return shipping?
Return shipping costs are generally the responsibility of the customer, unless the return is due to an error on our part. We recommend using a trackable service for your return shipment.
How long does it take to process a refund?
Once we receive your return at our Sacramento hub, please allow 5-10 business days for processing. Your refund will be issued to the original payment method.

🔐 Account & Services

How do I contact customer service?
Our dedicated team is here to help you find your perfect fit and solve any delivery dilemmas. Please reach out to us at [email protected] for any questions.
What is your company address?
Mod Cloth Store
4266 Byers Lane
Sacramento, US 95814

Thank you for letting Mod Cloth Store be a part of your style journey. We can’t wait for you to discover pieces that don’t just dress you—they define you.

← Continue Exploring the Collection

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