Returns & Exchanges

At Mod Cloth Store, we believe your style journey should be as confident and joyful as the pieces you choose. Just as we meticulously curate our collections—from timeless Jeans and statement Accessories to our inclusive PLUS SIZE edits—we’ve designed our returns and exchanges process with the same level of intention, clarity, and respect for your experience. We want you to love every piece, but if something isn’t quite right, we’re here to help make it right.

Our Return & Exchange Policy at a Glance

• Return Window: 15 days from the date you receive your order.
• Condition: Items must be unworn, unwashed, and in original condition with all tags attached.
• Return Method: Please use the returns portal initiated via our Customer Care team.
• Refund Timeline: Refunds are processed within 5-10 business days after we receive and inspect your return.
• Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is faulty or incorrect.

Step-by-Step Return or Exchange Process

Step 1: Initiate Your Request (Within 15 Days of Delivery)

To ensure a personalized and efficient process, please contact our Customer Care team to initiate your return or exchange. Send your request to [email protected] using the template below. This allows us to tailor the process to your global location and specific order.

Step 2: Prepare Your Package

Please pack the item(s) securely in the original packaging if possible, including all tags, labels, and any protective bags. Include a copy of your packing slip or order confirmation inside the package.

Step 3: Ship Your Return

Once your return is authorized, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for shipping. As a global store, we recommend using a trackable shipping service (like DHL, FedEx, or your local postal service) and retaining your proof of postage until the process is complete.

Note: For international returns (outside the US), you may be responsible for any customs duties or taxes incurred. We cannot label returned items as “gifts.”

Step 4: Receive Your Refund or Exchange

Once your return is received and inspected at our Sacramento headquarters, we will notify you via email.

• For Refunds: Your refund will be processed to the original payment method used at checkout (Visa, MasterCard, JCB, or PayPal). Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.
• For Exchanges: We will process the shipment of your requested replacement item. If the desired item is out of stock, we will issue a refund or contact you for an alternative.

Return Request Email Template

To help us serve you quickly, please use the following template when emailing [email protected]:

Important Exceptions & Final Sale Items

In line with industry practices for intimate and hygiene-sensitive categories, and to maintain the curated quality of our collections, the following items are final sale and cannot be returned or exchanged:

• Earrings & Pierced Jewelry: For health and hygiene reasons, all items in our Earrings category are final sale.
• Personalized or Altered Items: Any item that has been customized, monogrammed, or altered at your request.
• Clearance or Promotional Items: Items marked as “Final Sale” at the time of purchase.

All other items, including our Bags, Necklaces, Flats, Heels, Jeans, Pants, Dresses & Jumpsuits, Jackets & Coats, and our full range of Plus Size collections (Bottoms, Dresses, Outerwear) are eligible for return or exchange within the 15-day window, provided they meet the condition requirements.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 48 hours of delivery. We will arrange a prepaid return label and expedite a replacement or refund at no cost to you. Please include photographs of the item and its packaging in your email.

Thank you for being a part of the Mod Cloth Store community. We are committed to ensuring your experience with us is as thoughtfully crafted as the collections we offer.

With care,
The Mod Cloth Store Team